If you would like a copy of the application for ADA paratransit services, please contact us at (916) 557-4685 or (916) 557-4686 TDD or by e-mail at firstname.lastname@example.org.
Please let us know if you need the application in a different format, such as Braille, large print, disk or Spanish.
For information regarding PDF files and accessibility issues please Select This Link.
ADA Paratransit Interactive Application
This application form is in Adobe PDF format. For best viewing and full function of the application, you must use Adobe Acrobat Reader (v.8 or better), which is free for download. Once Acrobat Reader is installed, you can simply click on the link, open the file, drop your curser in the first highlighted field and tab and mouse click through the fields, filling out the form as you go, printing the pages from your computer. The filled out information can now be saved in Acrobat Reader, so you can save the information and return later to finish filling out the form. Please note that the last page must be printed blank and filled out by a Medical Professional.
RT's ADA Paratransit Plan - Final Board Approved Version
ADA Paratransit Eligibility Requirements (Spanish)
To Register for ADA Paratransit Service Contact RT: 557-4685
Persons with a Hearing Impairment TDD 557-4686
Registered Riders Only Contact RT's Paratransit Service Provider:
To Request a Ride 429-2744 or 1-800-956-6776
To Cancel a Ride 429-2009
Persons with a Hearing Impairment TDD 429-2568
Buses Back to top
All RT buses are equipped with wheelchair* lifts or ramps and a wheelchair securement area with space for two wheelchairs. Assistance with boarding or exiting, wheelchair securement, lifts, and fare payment is available from RT bus operators when requested. RT bus operators are required to secure all wheelchairs before proceeding. For safety reasons, RT recommends that you use your own seat belt to secure yourself in your wheelchair.
Most RT buses, "kneel" by lowering the front steps for easier boarding by passengers with mobility limitations. Please let the operator know if you need to use the bus kneeling feature upon boarding or exiting.
*"Wheelchair", means a 3 or 4 wheeled mobility aid that does not exceed 30 inches in width and 48 inches in length and does not weigh more than 600 pounds when occupied.
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Light Rail Vehicles
All light rail stations have ramps or lifts for wheelchair accessibility except the 12th & I Station where only, north-bound trains to Watt/I-80 are accessible. Please allow enough time to reach the waiting area at the top of the ramp or lift before the train arrives. There is space for three wheelchairs in the front car of each train. If you need assistance or a demonstration regarding accessible features of RT light rail vehicles, call RT's Accessible Services Department for information.
Boarding Light Rail
Move your wheelchair to the top of the boarding ramp and stop in front of the yellow detectable warning strip. After the train has stopped, the operator will open the door and lower the access platform. Inform the operator where you want to get off and if you will need assistance to exit. Move to the designated wheelchair area and secure your brakes. If you are in the entryway, please back up to the train operatorís compartment wall and set your wheelchair brakes. If you board a CAF light rail vehicle, with the wider aisles, and are riding in the rear of the car, please start moving forward to the exit prior to arrival at your stop so you are prepared to deboard.
Operators must internally announce the following: Transfer points, major intersections, destination points, and intervals along the route. In addition, all specifically requested stops will be announced.
Operators must identify their routes and their destinations by announcing these externally to patrons waiting at stops served by more than one route. In addition, operators must announce all routes and destinations to patrons waiting at a stop who appear to be visually impaired and upon request. Vehicles equipped with automated announcements will announce the route at all stops.
These internal and external announcements must be made by using the automatic stop announcement system, if one is available. If this system is not available, or is inoperable, then the operator must use the internal and external announcement feature of the on-board public address (PA) system. If neither alternative is available or operable, then the operator must make these required announcements using his or her own voice loudly and clearly.
Each stop is announced over the interior PA system in every rail car.
Guide dogs, signal dogs, and other service animals are allowed to board RT buses and light rail trains. A "service animal" is any animal specifically trained to work or perform tasks for an individual with a disability, including guiding individuals with impaired vision, alerting individuals with impaired hearing to sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. If an operator is unsure that an animal performs a service function, the operator may ask the passenger if the animal is trained to provide a service. However, persons boarding with service animals are not required to have a certificate or license ó nor is a photo of the animal required on the passenger's RT discount photo ID card.
For safety reasons, RT recommends service animals do not ride the passenger lift platform. Their tails, paws, head, or equipment may catch in the lift mechanism.
Service animals are permitted to accompany individuals with disabilities in RT vehicles and facilities. The animal must be on a lead or leash, or in a carrier, must not interfere with other passengers and must be under the constant supervision and control of its owner. If a service animal misbehaves, the passenger will be asked to remove his or her animal from the vehicle or facility. If there are multiple occurrences of misbehavior, the animalís boarding privileges may be revoked. Some examples of misbehavior would be soiling the vehicle, growling at or harassing passengers, or the operator, or other service animals.
Service animal trainers are permitted to board RT vehicles for training purposes. Individuals who wish to use RT's vehicles to train service animals are encouraged to call 321-2877 to make special arrangements.
Except for transporting small animals in a completely enclosed and secured cage or carrier, animals that do not meet the definition of "service animals" are not permitted in RT vehicles or facilities.
The cage or carrier must be small enough to fit on the person's lap. The animal must not misbehave as described above.