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Regional Transit Accessible Services


Website accessiblity
If you have a disability and the format of any material on our website interferes with your ability to access some information contained on our site, please email to webmaster@sacrt.com. The webmaster will refer your request to the appropriate Department or program for assistance. To enable us to respond in a manner that will be of most help to you, please indicate the nature of the accessibility need, your preferred format (electronic format, large print, etc.) the web address of the requested material, and your full contact information so we can reach you if questions arise while fulfilling your request.

For a much more accessible way to maneuver our site please Click Here to go to the Site Map Home Page

Buses
All RT buses are equipped with wheelchair* lifts or ramps and a wheelchair securement area with space for two wheelchairs. Assistance with boarding or exiting, wheelchair securement, lifts, and fare payment is available from RT bus operators when requested. RT bus operators are required to secure all wheelchairs before proceeding. For safety reasons, RT recommends that you use your own seat belt to secure yourself in your wheelchair.

Senior & Disabled Priority Seating               Back to top
Two seats at the front of the bus and two seats in the front of the first light rail car are designated as priority seats for the disabled and seniors. Federal law requires that operators request passengers (who are non-disabled) to vacate priority seating when needed.

Light Rail Vehicles
All light rail stations have ramps or lifts for wheelchair accessibility except the 12th & I Station where only, north-bound trains to Watt/I-80 are accessible. Please allow enough time to reach the waiting area at the top of the ramp or lift before the train arrives. There is space for three wheelchairs in the front car of each train. If you need assistance or a demonstration regarding accessible features of RT light rail vehicles, call RT's Accessible Services Department for information.

Boarding Light Rail
Move your wheelchair to the top of the boarding ramp and stop in front of the yellow detectable warning strip. After the train has stopped, the operator will open the door and lower the access platform. Inform the operator where you want to get off and if you will need assistance to exit. Move to the designated wheelchair area and secure your brakes. If you are in the entryway, please back up to the train operator’s compartment wall and set your wheelchair brakes. If you board a CAF light rail vehicle, with the wider aisles, and are riding in the rear of the car, please start moving forward to the exit prior to arrival at your stop so you are prepared to deboard.

Stop Announcement

Bus
Internal Announcements
Operators must internally announce the following: Transfer points, major intersections, destination points, and intervals along the route. In addition, all specifically requested stops will be announced.

External Announcements
Operators must identify their routes and their destinations by announcing these externally to patrons waiting at stops served by more than one route. In addition, operators must announce all routes and destinations to patrons waiting at a stop who appear to be visually impaired and upon request.

These internal and external announcements must be made by using the automatic stop announcement system, if one is available. If this system is not available, or is inoperable, then the operator must use the internal and external announcement feature of the on-board public address (PA) system. If neither alternative is available or operable, then the operator must make these required announcements using his or her own voice loudly and clearly.

Light Rail
Each stop is announced over the interior PA system in every rail car.

Service Animals
Guide dogs, signal dogs, and other service animals are allowed to board RT buses and light rail trains. A "service animal" is any animal specifically trained to work or perform tasks for an individual with a disability, including guiding individuals with impaired vision, alerting individuals with impaired hearing to sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. If an operator is unsure that an animal performs a service function, the operator may ask the passenger if the animal is trained to provide a service. However, persons boarding with service animals are not required to have a certificate or license — nor is a photo of the animal required on the passenger's RT discount photo ID card.

Pets
Except for transporting small animals in a completely enclosed and secured cage or carrier, animals that do not meet the definition of "service animals" are not permitted in RT vehicles or facilities.

Accessible Services Guidebook
For more comprehensive information regarding accessible services and service animals, call 557-4685 for your copy of RT's Accessible Services Guidebook, Access for All which is also available in accessible formats upon request.

Mobility Training
Specialized training is available for people who may have difficulty traveling on RT buses and light rail vehicles. Training is usually provided in a one-on-one setting and includes familiarization with the RT system, route planning, use of wheelchair lifts and securement devices, landmark identification, bus rules, and safety issues. For more information, call Paratransit, Inc., Mobility Options Dept. at 429-2009 ext. 341.

Paratransit Service                    Back to top

The RT Paratransit ADA documents are presented in Adobe Acrobat format.
To download and install the free Acrobat Reader please visit the Adobe site.

For information regarding PDF files and accessibility issues
please click here.

Link to Paratransit applications and ADA related material

Paratransit Rider's Information Guide

Paratransit Rider's Information Guide (Large Print)

Senior's Guide

For a copy of the Paratransit Audit document in Microsoft Word format
please Click Here.

To visit Paratransit's own web site Click Here.

Paratransit, Inc. operates a door-to-door, shared ride, paratransit service for individuals in the greater Sacramento area who are unable to use RT buses and light rail due to a disability. RT helps finance the costs of this service as part of its responsibilities under the Americans with Disabilities Act (ADA). Riders must meet the ADA eligibility requirements to qualify and must register in advance with RT to receive Paratransit service.