RT Announces Significant Improvement In Fare Evasion Rate

September 1, 2016 RT News
CONTACT: Susan Bitar DATE: September 1, 2016

SACRAMENTO, CA – With the recent addition of 25 fare inspectors called Transit Agents, the Sacramento Regional Transit District (RT) announced today that its fare evasion rate has dropped from 15.5% in May 2016 to 5.1% in August 2016.

Adding Transit Agents to the front line is part of RT’s turnaround strategy to become customer centric in everything that RT does, and to ensure performance excellence through the implementation of fiscal policies and strict accountability.

“Ensuring that all passengers have tickets or passes on every trip not only benefits RT financially, but it also improves safety which is one of our key initiatives,” said Henry Li, RT General Manager/CEO.

“I have personally received many positive comments during the last couple of months that our new Transit Agents provide excellent customer service when interacting with riders,” said Jay Schenirer, RT Board Chair.

Riders who do not have a valid ticket or pass are issued a citation and a fine of more than $150 (once administrative fees are added by the court).

RT sells single ride tickets and daily passes; pre-paid tickets and passes; and monthly passes and stickers at light rail station fare vending machines, RT Customer Service and Sales Center (located at 1225 R Street), more than 50 sales outlets throughout the Sacramento region, and by downloading the mobile fare app, RideSacRT. Seniors, persons with disabilities, Medicare cardholders, and students are eligible to receive discount fare.

For route, schedule and fare information, visit sacrt.com.

About Sacramento Regional Transit District (RT)
RT operates approximately 69 fixed routes and 43 miles of light rail that covers a 418 square-mile service area. Buses and light rail trains operate 365 days a year. RT’s entire bus and light rail system is accessible to the disabled community.

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