RT Launches New Safety App: Alert SacRT

September 20, 2016 RT News
CONTACT: Susan Bitar DATE: September 20, 2016
OFFICE: 916-556-0121 FOR IMMEDIATE RELEASE
CELL: 916-812-0369

SACRAMENTO, CA – The Sacramento Regional Transit District (Sac RT) will launch a new reporting app today called Alert SacRT.

The new app offers riders a quick and discrete method for reporting suspicious activity directly to Sac RT Police using a smartphone or tablet. App users can send pictures, text messages, six second videos, and locations of suspicious persons and/or activities. From the home screen, users have two easy options for contacting RT Police:

  • The “Report an Issue” button allows users to send text or photos directly to RT Police. To ensure discretion, the camera flash is automatically disabled when photos are taken through the app. When reporting an issue, users can select locations and report categories to assist RT Police. Riders can also send reports anonymously if they chose.
  • The “Call RT Police” button will connect customers directly to RT Police.

“We need our customers to be engaged and participate in making their riding experience better. This app will allow easy connectivity to our staff who can respond and deal with nuisance or criminal activity,” said Henry Li, General Manager/CEO. “Safety is our priority. Together we will make Sac RT a clean, safe, and convenient way to travel.”

The app is designed for robust operation even under conditions of poor signal strength. If you send a report from an area without cellular/Wi-Fi connectivity, it will be stored and sent when connectivity returns. The system is also designed to send text descriptions before photos so that the police can get information as quickly as possible.

For those without a smartphone, the app allows for texting to (916) 318-3330.

Users can download the free Alert SacRT mobile safety and security app from the App Store (iOS) or Google Play (Android). When you register for the app, you can opt for push notifications so you are alerted of major service disruptions and other notifications.

Additional security measures in place for RT include extra security guards at most light rail stations and a minimum of one RT employee will be on each train on Golden 1 Center event days/nights. RT will offer extended security hours at the Roseville Road, Franklin, Florin, Watt/Manlove and Sunrise park-and-ride stations. If you get separated from your group and need assistance, call (916) 556-0275.

About Sacramento Regional Transit District (RT)
RT operates approximately 69 fixed routes and 43 miles of light rail that covers a 418 square-mile service area. Buses and light rail trains operate 365 days a year. RT’s entire bus and light rail system is accessible to the disabled community.

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