On October 29, 2012, the Sacramento
Regional Transit District (RT), in partnership with the city of Citrus Heights,
will begin operation of a new shuttle service for travel in Citrus Heights for
everyone called "City Ride." City Ride will offer curb-to-curb service to any
destination within the boundaries of the city of Citrus Heights and Mercy
San Juan Medical
Center on Coyle Avenue in Carmichael, and plans to offer service to
Kaiser Medical Offices on Riverside Avenue in
City Ride can connect passengers to all
destinations throughout the City of Citrus Heights including shopping centers, restaurants, movie
theaters, community centers, parks, schools and medical facilities from 7 a.m.
to 7 p.m., Monday through Friday. The service is open to the general public, and
regular RT Basic and Discount fares apply.
Hours of Operation
City Ride operates anywhere for any
purpose within the boundaries of the city of
Citrus Heights from 7 a.m. to 7 p.m., Monday through Friday. There are also transfer points, where you can connect to RT and other transit service
Reservations are required
by calling 916-556-0258 no earlier than one business day (between 7 a.m. and 7
p.m.) in advance. Reservations are taken on a first-come, first-served basis.
RT does not accept repeat
“subscription” rides – all rides must be booked individually in advance of each
City Ride seats 12 to 14
passengers with space for two wheelchairs, and are equipped with wheelchair
lifts and securements, and bike racks.
The service does not operate on the
following observed holidays: New Year's Day, Martin Luther King Jr. Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
$2.50 (all passengers pay the Basic fare unless eligible for Discount fare)
$1.25 (senior/disabled or student – requires certain forms of
identification or age verification)*
your valid RT daily or monthly pass
Please have exact change. Operators do
not carry cash or give change.
* Seniors (age 62 and
over), Individuals with Disabilities and Medicare Cardholders: Proof of
identification is required upon boarding, and can include an RT Senior or
Disabled photo ID card, a Senior or Disabled photo ID card issued by another
transit agency, a driver's license, a State of California ID card, a passport or
identification card issued by any governmental entity containing a photo of the
cardholder (and also showing verification of age – for Seniors only). Attendants
of individuals with disabilities may ride for the Discount fare if possessing an
RT Disabled photo ID card with an Attendant eligibility notation. Personal Care
Attendants must have the same beginning and ending destination as the disabled
passenger. Students must have a valid school ID.
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Reservations are required by calling
916-556-0258 no earlier than one business day (between
7 a.m. and 7 p.m.) in advance.
When you call, the reservationist will attempt to find a trip time that is as
close to your requested time as possible. Once the trip is scheduled, you will
be given a block of time in which the bus will arrive.
You will need to be ready and waiting for the bus at or near the curb, and
visible to the shuttle operator. The operator is not able to leave the bus to
knock on the door or call to remind you. Just like regular bus service at a bus
stop, if you are not visible and waiting when the shuttle arrives, the shuttle
will proceed on its route. If you miss the pick-up, it is considered a
“no-show.” Repeated no-shows may
result in your service being suspended or eligibility terminated.
When you call, please have a pencil and paper, and be prepared to provide the following
preferred pick-up and return times
origin and destination addresses
will be accompanying you, please provide the number of individuals and the
of each person (adults and/or children)
If you or
anyone accompanying you will be traveling using a wheelchair, scooter or other
mobility device, please let the reservationist know
Since this is a shared-ride service, the operator may make other stops on the way to your
pick-up and drop-off location so it is best to allow plenty of time to get to
and from your destination.
Frequently Asked Questions:
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How Long Will the City Ride Shuttle Wait?
When the shuttle arrives, the operator will look for you at and around your requested
pick-up point. You must be visible to the operator from the pick-up point. If
the operator cannot see you, they will stay at the pick-up point long enough to
log their arrival into the RT system and radio Dispatch for instructions, then
proceed en route. If the shuttle arrives before your set pick-up time, the
operator will wait until your scheduled pick-up time before proceeding.
What if the Shuttle is Late?
If the City Ride shuttle does not arrive within a reasonable amount of time (past your
scheduled pick-up time), call 916-556-0258 to check the status.
What if I Need to Cancel a Trip?
The minimum cancellation notice required is two hours in advance of the scheduled pick-up
time. If your travel plans change, please call 916-556-0258 to cancel your trip
as soon as possible. Please remember that keeping a ride booked that you don’t
intend to take prevents other riders from using the City Ride service. Multiple
incidents of canceling trips on too short of notice (which is considered a
no-show) may result in your service being suspended or eligibility terminated.
Prevent No-Show Situations
dates, times and addresses when making a reservation to be sure that the
information is correct
916-556-0258 to cancel a reservation as soon as the ride is no longer needed
ride at least two hours in advance of the scheduled pick-up time
prepared to board the shuttle when it arrives
Can I Board with a Mobility Device?
City Ride shuttles can accommodate mobility devices such as wheelchairs,
scooters and walkers, provided that the devices fit within the Americans with
Disability Act (ADA) specified boarding guidelines. All operators are trained to
operate the lifts and securements, and will make sure that you are secured after
boarding. Boarding while standing on the lift is allowed, but not advised due to
Can I Board with Life-Support Equipment?
You may bring a respirator, portable oxygen and/or other life-support equipment as long as
it does not violate laws or rules related to transportation of hazardous
Can I Transport My Service Animal?
Service animals, such as guide dogs or signal dogs, may be transported on City Ride
shuttles. Other pets and other non-service animals may not be carried on.
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