ENStrategic Plan
SacRT’s Strategic Plan provides the management team and stakeholders with guiding goals, projects, and programs to be implemented in the short term to achieve longer-term outcomes.
SacRT Strategic Plan 2021 – 2025
Key Focus Areas
- Boosting customer satisfaction
- Achieving operational excellence
- Enhancing community value
- Cultivating employee engagement
Mission
Vision
A leader in providing mobility options for our community.
Values
Our principles—collaboration, innovation, respect, trust, and excellence are the driving force behind our community service.
Values
Five core principles guide individuals, teams, and the entire SacRT organization:
- Collaboration – I work with a collaborative spirit to help my colleagues and our customers to succeed.
- Innovation – I challenge the easy and inspire myself and others to look for innovative solutions.
- Respect – I communicate clearly, respectfully, and honorably — in a way that would make my family proud — to my colleagues and our customers.
- Trust – I trust my teammates and empower them to make decisions that improve the quality of life for their colleagues, our customers, and the community that supports us.
- Excellence – I work to deliver excellence to our customers through clean, safe, reliable, and convenient service.
Strategic Plan Scorecard
The strategic plan introduced a comprehensive performance scorecard that SacRT management and division leaders monitor and report on to track projects and programs of strategic importance. The performance scorecard is comprised of metrics that are significant to the quest for service excellence and value to taxpayers and which tie directly to the four strategic priority areas: Operational Excellence, Community Value, Employee Engagement, and Customer Satisfaction. With the scorecard, all members of the workforce can see how their efforts support the success of the entire agency.