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Customer Service
& Sales Center 1225 R Street Monday through Friday: 9 a.m. to 5:30 p.m. Unless otherwise noted all phone numbers throughout this web site are area code 916. For trip planning assistance and general RT Customer Service information please call: (916) 321-BUSS (2877)
Monday through Friday:
Customer
Advocacy
Report a Problem
In
case of an emergency, call 9-1-1.
RT passengers can report non-emergency crimes or suspicious activity to RT Police by calling 916-556-0275 or by sending a text to 67283 beginning with "sacrt" followed by a space and your message. Remember to save 67283 in your phone as "RT Crime Tips" for easy texting access later. |
Mailing Address
P.O. Box
2110
Sacramento, CA 95812-2110
Lost
& Found
1225 R Street
Monday through Friday:
9 a.m.
to 5:30 p.m.
(916) 321-2855
RT is not responsible for any items left
on buses or light rail trains.
Administrative Office
Back to top
1400 29th
Street (at N Street)
Sacramento, CA 95816
Administrative Business
Hours
Weekdays:
8 a.m. to 5 p.m.
Main line:
(916) 321-2800
Media Inquiries
(916) 556-0121
(916) 869-8621
Job Hot Line
(916) 556-0297
Trip Planning
"What bus do I take ..." "What's the best way to ..." "How do
I get from here to there ..." Call our Customer Service Line at
321-BUSS (2877) for general
information or to obtain a schedule for personalized trip planning
assistance (please know your travel area and have a pen and paper
ready when calling). Customer Service Representatives will be
happy to provide assistance. From Roseville / Citrus Heights please
call our toll-free number 726-BUSS (2877).
557-4545
or TDD/Hearing Impaired 557-4686 or
Click Here to fill out an online form
Weekdays: 8 a.m. to 5 p.m. Closed weekends & most holidays.
Call Customer
Advocacy at 557-4545.
We always like to hear good things about RT employees and services.
If you have a compliment or complaint, please be prepared to describe
your situation and include the following details: what happened,
when (date and time), where (location, route number, bus or train
vehicle number). Due to intermittent heavy call volume, you may
be connected to voicemail. Please leave a message, one of our
Customer Advocacy Team members will return your call as soon
as possible - no longer than two business days.
Photo Identification Cards Back to top
1225 R Street
Monday through Friday:
9 a.m.
to 5:30 p.m.
RT photo ID cards cost $3 each and may be purchased
by:
•
Seniors age 62 and over (with written proof of
age).
•
Individuals with disabilities
(with written proof of disability). A Medicare card is valid to purchase an RT Disabled photo ID
card. Please see the Discount Fare section of this website or call 321-2877 for a listing
of documentation accepted by RT for individuals with
disabilities.
•
Students (age 5-18) must show proof of school enrollment
or be accompanied by a parent or guardian to purchase an RT Student
photo ID card. RT Student photo ID cards are good for three years.
Must have proper RT photo ID card for a discount sticker to be
valid.
Information by Mail
RT mails free
pocket timetables, trip planners, ticket mail order forms, disabled
certification forms, and comment cards upon request. You may either
call
321-BUSS (2877)
or mail your request to: Regional Transit, Attn: Customer Relations
Dept., P.O. Box 2110, Sacramento, CA 95812-2110. To reach the
Human Resources Department by mail write to: Regional Transit,
Attn: Human Resources Dept., PO Box 2110, Sacramento, CA 95812-2110
Employment Job line:
916-556-0297
Human Resources: 916-556-0298, 2810 O Street, Weekdays: 8:00
a.m. to 5 p.m. Closed weekends and most holidays.
To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.
For Commendations, Comments & Complaints Click Here to fill out an online form