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Customer Service
Lost & Found
Administrative Office
Media Inquiries
Job Hot Line
General Questions
Customer Advocacy
Photo ID Cards
Email the Webmaster

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RT Contacts

For RT's Online Trip Planning
please Click Here.

Customer Service
& Sales Center


1225 R Street 
Monday through Friday:
9 a.m. to 5:30 p.m.
 

Unless otherwise noted all phone numbers
throughout this web site are area code 916.
For trip planning assistance and general RT Customer Service information please call: 

(916) 321-BUSS (2877)

Monday through Friday:
6:30 a.m. to 6:30 p.m.
 
(closed most holidays)

or for the hearing impaired: 
TDD 483-HEAR (4327)
 
Monday through Friday:
6:30 a.m. to 6:30 p.m.

(closed most holidays)

Customer Advocacy
557-4545 or
TDD/Hearing Impaired 557-4686
Click Here to fill out an online form

Report a Problem
In case of an emergency, call 9-1-1.

RT passengers can report non-emergency crimes or suspicious activity to RT Police by calling 916-556-0275 or by sending a text to 67283 beginning with "sacrt" followed by a space and your message. Remember to save 67283 in your phone as "RT Crime Tips" for easy texting access later.
 

Mailing Address
P.O. Box 2110
Sacramento, CA 95812-2110

Lost & Found
1225 R Street 
Monday through Friday:
9 a.m. to 5:30 p.m.
 

(916) 321-2855
RT is not responsible for any items left on buses or light rail trains.

Administrative Office                                 Back to top
1400 29th Street (at N Street)
Sacramento, CA 95816

Administrative Business Hours
Weekdays: 8 a.m. to 5 p.m.
Main line:
(916) 321-2800

Media Inquiries
(916) 556-0121
(916) 869-8621

Job Hot Line
(916) 556-0297

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General Questions                                     Back to top

Trip Planning
"What bus do I take ..." "What's the best way to ..." "How do I get from here to there ..." Call our Customer Service Line at 321-BUSS (2877) for general information or to obtain a schedule for personalized trip planning assistance (please know your travel area and have a pen and paper ready when calling). Customer Service Representatives will be happy to provide assistance. From Roseville / Citrus Heights please call our toll-free number 726-BUSS (2877).

Customer Advocacy                               

557-4545 or TDD/Hearing Impaired 557-4686 or Click Here to fill out an online form
Weekdays: 8 a.m. to 5 p.m. Closed weekends & most holidays.
Call Customer Advocacy at 557-4545. We always like to hear good things about RT employees and services. If you have a compliment or complaint, please be prepared to describe your situation and include the following details: what happened, when (date and time), where (location, route number, bus or train vehicle number). Due to intermittent heavy call volume, you may be connected to voicemail. Please leave a message, one of our Customer Advocacy Team members will return your call as soon as possible - no longer than two business days.

Photo Identification Cards                          Back to top

1225 R Street 
Monday through Friday:
9 a.m. to 5:30 p.m.
 

RT photo ID cards cost $3 each and may be purchased by:
 
Seniors age 62 and over (with written proof of age).
Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an RT Disabled photo ID card. Please see the Discount Fare section of this website or call 321-2877 for a listing of documentation accepted by RT for individuals with disabilities.
Students (age 5-18) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an RT Student photo ID card. RT Student photo ID cards are good for three years.
Must have proper RT photo ID card for a discount sticker to be valid.

Information by Mail

RT mails free pocket timetables, trip planners, ticket mail order forms, disabled certification forms, and comment cards upon request. You may either call 321-BUSS (2877) or mail your request to: Regional Transit, Attn: Customer Relations Dept., P.O. Box 2110, Sacramento, CA 95812-2110. To reach the Human Resources Department by mail write to: Regional Transit, Attn: Human Resources Dept., PO Box 2110, Sacramento, CA 95812-2110 Employment Job line: 916-556-0297 Human Resources: 916-556-0298, 2810 O Street, Weekdays: 8:00 a.m. to 5 p.m. Closed weekends and most holidays.

Email Webmaster

To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.

For Commendations, Comments & Complaints Click Here to fill out an online form

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  Sacramento Regional Transit District