About RT                          Return to Site Map

   RT Contacts        
 

For RT's Online Trip Planning
please Click Here.

Mailing Address
P.O. Box 2110
Sacramento, CA 95812-2110

Lost & Found
1225 R Street - Weekdays: 8 a.m. to 6 p.m. - Saturdays: 10 a.m. to 2 p.m.
(916) 321-2855
RT is not responsible for any items left on buses or light rail trains.

Administrative Office                                 Back to top
1400 29th Street (at N Street)
Sacramento, CA 95816

Administrative Business Hours
Weekdays: 8 a.m. to 5 p.m.
Main line: (916) 321-2800

Media Inquiries
(916) 556-0121
(916) 869-8621

Job Hot Line
(916) 321-3806

Back to top

General Questions                                     Back to top

Trip Planning
"What bus do I take ..." "What's the best way to ..." "How do I get from here to there ..." Call our Customer Service Line at 321-BUSS (2877) for general information or to obtain a schedule for personalized trip planning assistance (please know your travel area and have a pen and paper ready when calling). Customer Service Representatives will be happy to provide assistance. From Roseville / Citrus Heights please call our toll-free number 726-BUSS (2877).

Customer Advocacy                               

557-4545 or TDD/Hearing Impaired 557-4686
Weekdays: 8 a.m. to 5 p.m. Closed weekends & most holidays.
Call Customer Advocacy at 557-4545 (or see above for new email contact address). We always like to hear good things about RT employees and services. If you have a compliment or complaint, please be prepared to describe your situation and include the following details: what happened, when (date and time), where (location, route number, bus or train vehicle number). Due to intermittent heavy call volume, you may be connected to voicemail. Please leave a message, one of our Customer Advocacy Team members will return your call as soon as possible - no longer than two business days.

Photo Identification Cards                          Back to top

1225 R Street. Open weekdays: 8 a.m. to 6 p.m. - Saturdays: 10 a.m. to 2 p.m. RT photo ID cards cost $3 each and may be purchased by:
• Seniors age 62-74 (with written proof of age). RT photo ID for Lifetime Pass (age 75 and older) is free (with written proof of age).
• Persons with disabilities (with written proof of disability). A Medicare ID card is valid to purchase an RT Disabled photo ID card, subject to RT disabled criteria. Please see the
Discount Fare section of this website or call 321-2877 for a listing of documentation accepted by RT for individuals with disabilities and attendants to receive discount fare.
• Students (age 5-18) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an RT Student photo ID card. RT Student photo ID cards are good for three years.
Must have proper RT photo ID card to ride at discount fare.

Information by Mail

RT mails free pocket timetables, trip planners, ticket mail order forms, disabled certification forms, and comment cards upon request. You may either call 321-BUSS (2877) or mail your request to: Regional Transit, Attn: Customer Relations Dept., P.O. Box 2110, Sacramento, CA 95812-2110. To reach the Human Resources Department by mail write to: Regional Transit, Attn: Human Resources Dept., PO Box 2110, Sacramento, CA 95812-2110 Employment Job line: 321-3806 Human Resources: 321-3800 2830 G Street, 2nd Floor Weekdays: 8:00 a.m. to 5 p.m. Closed weekends and most holidays.

To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.

NEW
Email address for Commendations, Comments & Complaints:          customeradvocacy@sacrt.com

Back to top