Pre-Paid Ticket and Pass Exchange

Effective July 1, 2016, RT buses and light rail fare vending machines will not accept pre-paid tickets and passes with a June 30, 2016 expiration date.

RT previously announced that pre-paid tickets and passes with a June 30, 2016 expiration date would not be exchanged for new fare media. The current pre-paid tickets and passes were set to expire with the expected implementation of the Sacramento region’s Connect Card electronic fare payment system. Regional partners continue to prepare for the implementation of the Sacramento region’s Connect Card; however, RT will now need to conduct a pre-paid ticket and pass exchange.

From June 1 through August 31, 2016, customers may exchange current, unvalidated Basic and Discount single fare tickets or daily passes (June 30, 2016 expiration date) for new fare media (June 30, 2017 expiration date) at the RT Customer Service and Sales Center.

Additional payment for new fare media may be required due to the RT fare increase effective July 1, 2016.

RT Customer Service and Sales Center

1225 R Street
(adjacent to the 13th Street light rail station)
Open Monday through Friday – 9 a.m. to 5:30 p.m.

The Customer Service and Sales Center will be closed on Monday, July 4 and weekends except for the dates listed below.
Extended Weekday Hours:
• June 1 through June 10 – 8:30 a.m. to 6 p.m.
• June 27 through July 8 – 8:30 a.m. to 6 p.m.
• August 22 through August 31 – 8:30 a.m. to 6 p.m.

Special Saturday Hours:
• Saturday, June 25 – 10 a.m. to 2 p.m.
• Saturday, August 27 – 10 a.m. to 2 p.m.

Important Dates:

Wednesday, June 1 – Pre-paid ticket and pass exchange begins

Thursday, June 30 – Current pre-paid tickets and passes expire

Friday, July 1 – New pre-paid tickets and passes in effect

Wednesday, August 31 – Pre-paid ticket and pass exchange ends