Pre-Paid Ticket & Pass Exchange Continues

May 28, 2019 General

Effective July 1, 2019, SacRT buses and light rail fare vending machines will no longer accept pre-paid tickets and passes with a June 30, 2019 expiration date.

This year, SacRT started the ticket and pass exchange early in order to provide better customer service, shorter wait times and ample opportunity for staff to answer questions about the transition to Connect Card and ZipPass fare options. In addition, transferring the value on to electronic fare media eliminates the need for future paper ticket and pass exchanges. Starting in June, the Sales Center will allow some exchanges for new paper passes/tickets on an exception basis.

From Monday, April 1, 2019 through Friday, May 31, 2019, customers will have the option to exchange current, unvalidated Basic and Discount single fare paper tickets or daily passes (June 30, 2019 expiration date) for the fare equivalent value only on electronic media, Connect Card or ZipPass. Starting on June 1, 2019 through Saturday, August 31, 2019, the exchange will also include paper fare media.

Important Dates:

  • Monday, June 3: Current valid pre-paid tickets pass exchange to include paper fare media
  • Sunday, June 30: Current valid pre-paid tickets and passes expire
  • Saturday, August 31: Last day of pre-paid ticket and pass exchange

Extended Weekday Hours (8 a.m. to 5:30 p.m.):

  • Monday, April 1 through Friday, August 30

Special Saturday Hours (10 a.m. to 2 p.m.):

  • June 1, 2019
  • June 29, 2019
  • July 27, 2019
  • August 31, 2019