Update on COVID-19 Preparedness and Service at SacRT

March 30, 2020 SacRT in Community

SacRT recommends that bus riders check here for bus service changes. We recommend checking the page frequently as this page only provides potential trip changes, in which trips can be restored at a later time.

SacRT has reduced service in response to decreased ridership during the COVID-19 crisis. Preventing the spread of COVID-19 is a team effort.

As of March 23, SacRT began operating a modified schedule.

**View the Modified Schedule Timetables here.***

Transit should only be used if necessary to access food, medicine and essential employment. All other trips should be avoided – please follow the guidance of Governor Newsom’s order to stay home. 

SacRT is continually adapting our operations and business to meet these changes and we will share updates regarding service modifications as soon as possible; however, it is anticipated that driver shortages will continue in the coming weeks.

The safety of our employees and customers is a top priority for SacRT and we are taking a number of proactive measures in response to COVID-19.

On April 1, SacRT transitioned to rear door boarding on buses to help reduce the spread of COVID-19.  More information on the process is available here: https://www.sacrt.com/apps/covid-19-update-sacrt-bus-riders-must-board-through-rear-door/ 

 

WHAT WE’RE DOING 

How SacRT is keeping you safe:

  • Wiping all frequently touched surfaces on our buses and light rail trains with disinfectant each night
  • Light rail station and transit centers are being wiped down with disinfectant daily
  • Fogging buses and light rail trains with chlorine dioxide for a deep clean 
  • Providing employees with hand sanitizer, wipes and gloves
  • Asking customers to use our ZipPass mobile fare payment app or Connect Card instead of cash when possible 
  • Asking customers to follow social distancing of six feet when possible 
  • Asking customers to not ride transit if they are sick

How you can help:

We urge customers to follow The Centers for Disease Control and Prevention‘s (CDC) recommendations:

  • Social distancing: Practice social distancing by keeping at least six feet between you and other people, including our operators and employees. 
  • Wash your hands: Wash your hands frequently with soap and water for at least 20 seconds. 
  • Don’t touch your face: Avoid touching your eyes, nose and mouth.
  • Cover your cough or sneeze: Cough or sneeze into a tissue, then throw that tissue in the trash.  If you don’t have a tissue, use your elbow.
  • Stay home if you’re not feeling well

With more people working from home, there is more space on buses and trains for customers to social distance.  Please be mindful of other people and their space.

While riding our system, if you need to report any sanitation or cleaning issue, please download the free Alert SacRT App.  You can also call Customer Service at 916-321-BUSS (2877).

We are also urging riders to download the free ZipPass mobile app to reduce touchpoints with operators. 

We will keep you updated regarding major service changes on social media, website and email.  Sign up for COVID-19 updates here.

SacRT Public Office changes because of COVID-19

Due to COVID-19, the situation is changing rapidly. Many SacRT public offices are closed to public visits or have limited access.

Closed offices to the public:

  • Human Resources, 2810 O Street, Sacramento
  • SacRT Administrative Building, 1400 29th Street, Sacramento
  • Accessible Services Department, 1225 R Street, Sacramento

Limited in-person hours: 

  • Customer Service and Sales Center, 1225 R Street, Sacramento (10 a.m to 4 p.m. Monday through Friday)

All departments are still available by phone: 

Human Resources: 916-556-0297
Administrative Office: 916-321-2800
Accessible Services Department: 916-557-4545
Customer Service and Sales Center: 916-321-2877

Cleaning