SacRT GO
Paratransit Services

The mobile app is being added as an additional tool to give riders more flexibility and convenience when managing their trips. Riders who choose to use the app will be able to book trips, view ride status updates, and see estimated pickup and drop-ff times in real time. 

The customer portal is available to all riders who are able to reserve rides on a computer/laptop. Both the app and customer portal are optional and not required to use SacRT GO services. Riders will still be able to schedule trips by phone and continue using existing service options. The app is intended to improve communication and provide riders with better visibility into their trips. 

Yes. The app will provide clearer estimates for pickup and drop-off times, along with ride status updates, so riders have better visibility into their trips and can plan their day with more confidence. However, travel times can still be affected by factors such as traffic, weather, road conditions, trip demand and the shared-ride nature of SacRT GO service. 

SacRT Go is a share-ride service, which means your trip may include other passenger pickups and drop-offs along the way.  The number of stops and total ride length depends on demand, scheduling, and location. We know this is important, andthe new system will give you better visibility into estimated stops and travel time before your trip begins. 

Ride requests are made one to two days in advance. Same day service is not provided. 

Yes. SacRT GO is a door–to–door service.  In some cases, service may be provided as curb-to-curb due to safety considerations at the pick-up or drop-off location. If you’re unsure, our team can review your needs with you. 

Riders in Natomas shared concerns about transfers and delays. SacRT GO is reviewing routing, operator coverage, and technology improvements to better support the area. 

You can expect professionalism, safe driving, and clear communication. Drivers should: 

• Focus on the road (no personal phone use) 
• Use ADA securement areas properly 
• Provide assistance when needed 
• Treat every rider with courtesy and respect 

If this is not your experience, please let us know, your feedback helps us improve.

Safety is our top priority. Vehicles with malfunctioning equipment should not be in service. If a lift fails during your ride, the driver will report it immediately so we can send assistance and address the issue as quickly as possible. In some cases, operators may manually assist with the lift based on the equipment type and safety procedures, but the vehicle will still be reported for maintenance review. 

You can still call SacRT GO to book rides, check status, and get help. While our new mobile tool will add convenience, phone support will always remain available for riders who prefer it. 

We are improving technology, driver training, and on–time performance to prevent missed connections. If you ever feel you were left behind unfairly, please report it, we take these concerns seriously and investigate each one.