Customer Service & Sales Center
1225 R Street
Sacramento, CA 95811
(Adjacent to the 13th Street Station)
In-person hours: Monday through Friday: 8:30 a.m. to 5 p.m.
For trip planning assistance and general SacRT Customer Service information please call:
916-321-BUSS (2877)
Call Center Hours:
- Monday through Friday: 6 a.m. to 7:30 p.m. (Closed most holidays)
- Saturday and Sunday: 7 a.m. to 4 p.m.
Customer Advocacy
The Customer Advocacy Team can be reached by phone at 916-321-2877, Option, #3, then Option, #6 or click here to fill out an online form
If you have a compliment or complaint, please be prepared to describe your situation and include the following details: what happened, when (date and time), where (location, route number, bus or train vehicle number). Due to intermittent heavy call volume, you may be connected to voicemail. Please leave a message, one of our Customer Advocacy Team members will return your call as soon as possible - no longer than two business days.
Report a Problem
In case of an emergency, call 9-1-1.
SacRT passengers can report non-emergency crimes or suspicious activity to SacRT Police through the Safety & Security App.
SacRT Go Paratransit Services
For all information and services related to SacRT GO call 916 321-BUSS (2877), select option #2, for Reservations select option #2 again. The reservations line is open from 8 a.m. to 5 p.m. daily.
Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5 p.m. the day before.
SacRT GO will operate whenever the Fixed Route SeSacRT passengers can report non-emergencyrvice or Light Rail service operates depending on the routes. Currently, the service can start as early 4:30 a.m. to 1 a.m. (Blue Line).
To File a Claim
For information about submitting a claim for injury or property damage, you may contact the Risk Department below*:
2811 O Street
Sacramento, CA. 95816
Phone: 916-556-0322
*Claims must be filed either in person or mailed to The Clerk to the Board's Office.
Before Risk Department can process your claim, you or your representative must complete and submit a Sacramento Regional Transit District Claim Form to The Clerk to the Board.
See the links below for a Claim Form and Instructions for Submitting a Government Tort Claim.
Claim Form
Instructions for Submitting a Government Tort Claim
**At this time, due to COVID 19, SacRT encourages the public to submit claims by mail. If you want to submit your claim in person, please contact the Clerk to the Board at 279-234-8382 to schedule an appointment for personal service.
Personal Service
Clerk to the Board
1400 29th Street
Sacramento, CA 95816
Mailing Address
Attn: Claims - Clerk to the Board
P.O. Box 2110
Sacramento, CA 95812
Monday - Friday: 8:00 a.m. to 5:00 p.m. (by phone)
Monday - Friday: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
Closed weekends and most holidays
For Service of Lawsuits & Subpoenas
Personal Service
Risk Department
2811 O Street
Sacramento, CA 95816
Mailing Address
Attn: Risk Department
P.O. Box 2110
Sacramento, CA 95812
Monday - Friday: 8 a.m. to 5 p.m. (by phone)
Monday - Friday: 8 a.m. to 5 p.m. (in-person)
Closed weekends and most holidays
*Please note that initial legal documents must be personally served.
Lost & Found
1225 R StreetSacramento, CA 95811
Monday through Friday: 8:30 a.m. to 5 p.m.
916-321-2855
Note: SacRT is not responsible for any items left on buses or light rail trains.
Administrative Office*
*Temporarily closed to the public due to COVID-19
1400 29th Street (at N Street)
Sacramento, CA 95816
(Accessible by Light Rail from the 29th Street Station and bus routes 38, 67, and 68.)
Administrative Business Hours
Monday through Friday: 8 a.m. to 5 p.m. (by phone only)
Main line: 916-321-2800
Media Inquiries
Jessica Gonzalez
Cell - 916-662-0342
Email - jgonzalez@sacrt.com
Human Resources
2810 O Street
Sacramento, CA 95816
916-556-0298
Monday - Friday: 8 a.m. to 5 p.m. (by phone)
Closed weekends and most holidays.
Jobline 916-556-0297
To reach the Human Resources Department by mail write to:
Regional Transit
Attn: Human Resources Dept
PO Box 2110
Sacramento, CA 95812-2110
Photo Identification Cards
1225 R StreetSacramento, CA 95811
Monday through Friday: 8:30 a.m. to 5 p.m.
SacRT photo ID cards cost $5 each and may be purchased by:
- Seniors age 62 and over (with written proof of age).
- Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an SacRT Disabled photo ID card. Please see the Discount Fare section of this website or call (916) 321-2877 for a listing of documentation accepted by SacRT for individuals with disabilities.
- Students (grades K-12) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an SacRT Student photo ID card. SacRT Student photo ID cards are good for three years. Student monthly pass stickers can be affixed to valid school issued photo ID's or SacRT student photo ID card. Students may also purchase monthly passes using SacRT's mobile fare app, ZipPass.
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Public Records Request
To request public records of the district, click here.
Expressive Activity
To request a copy of the application, click here.
Title VI Information and Complaint Form
For more information on SacRT's Title VI policy or access to a Title VI complaint form, click here.
Email Webmaster
To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.