Customer Service & Sales Center
1225 R Street
Sacramento, CA 95811
(Adjacent to the 13th Street Station)
Monday through Friday: 9 a.m. to 5:30 p.m.
For trip planning assistance and general SacRT Customer Service information please call:
(916) 321-BUSS (2877)
Monday through Friday: 6:30 a.m. to 6:30 p.m. (closed most holidays)
or for the hearing impaired:
TDD (916) 483-HEAR (4327)
Monday through Friday: 6:30 a.m. to 6:30 p.m. (closed most holidays)
Customer Advocacy
If you have a compliment or complaint, please be prepared to describe your situation and include the following details: what happened, when (date and time), where (location, route number, bus or train vehicle number). Due to intermittent heavy call volume, you may be connected to voicemail. Please leave a message, one of our Customer Advocacy Team members will return your call as soon as possible - no longer than two business days.
(916) 557-4545 or customeradvocacy@sacrt.comTDD/Hearing Impaired (916) 557-4686
Click Here to fill out an online form
Report a Problem
In case of an emergency, call 9-1-1.
SacRT passengers can report non-emergency crimes or suspicious activity to SacRT Police by calling (916) 556-0275 or by sending a text to 67283 beginning with "sacrt" followed by a space and your message. Remember to save 67283 in your phone as "SacRT Crime Tips" for easy texting access later.
File a Claim
When filing a claim with the District, please make sure to use the provided form. Filing instructions have also been attach, and must be followed in order for the claim to be processed. Â
Mailing Address
P.O. Box 2110Sacramento, CA 95812-2110
Lost & Found
1225 R StreetSacramento, CA 95811
Monday through Friday: 9 a.m. to 5:30 p.m.
(916) 321-2855
Note: SacRT is not responsible for any items left on buses or light rail trains.
Administrative Office
1400 29th Street (at N Street)Sacramento, CA 95816
(Accessible by Light Rail from the 29th Street Station and bus routes 38, 67, and 68.)
Administrative Business Hours
Monday through Friday: 8 a.m. to 5 p.m.
Main line: (916) 321-2800
Media Inquiries
Jessica Gonzalez
Cell - (916) 662-0342
Desk - (916) 556-0300
Email - jgonzalez@sacrt.com
Human Resources
2810 O StreetSacramento, CA 95816
(916) 556-0298
Weekdays: 8:00 a.m. to 5 p.m. Closed weekends and most holidays.
Jobline (916) 556-0297
To reach the Human Resources Department by mail write to:
Regional Transit
Attn: Human Resources Dept
PO Box 2110
Sacramento, CA 95812-2110
Photo Identification Cards
1225 R StreetSacramento, CA 95811
Monday through Friday: 9 a.m. to 5:30 p.m.
SacRT photo ID cards cost $3 each and may be purchased by:
Seniors age 62 and over (with written proof of age).
Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an SacRT Disabled photo ID card. Please see the Discount Fare section of this website or call (916) 321-2877 for a listing of documentation accepted by SacRT for individuals with disabilities.
Students (grades K-12) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an SacRT Student photo ID card. SacRT Student photo ID cards are good for three years. Student monthly pass stickers can be affixed to valid school issued photo ID's or SacRT student photo ID card. Students may also purchase monthly passes using SacRT's moble fare app, ZipPass.
Public Records Request
To request public records of the district, click here.
Email Webmaster
To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.