ENContact Us
Customer Service & Sales Center
Visit Us
1225 R Street
Sacramento, CA 95811
(Adjacent to the 13th Street Station)
In-person hours:
Monday through Friday: 9 a.m. to 5 p.m.
Customer Service
For trip planning assistance and general SacRT Customer Service information
916-321-BUSS (2877)
Call Center Hours
- Monday - Friday: 6:30 a.m. to 6 p.m.
- Saturday and Sunday: 7 a.m. to 4 p.m.
Photo Identification Cards
1225 R Street
Sacramento, CA 95811
Monday - Friday: 9 a.m. to 5 p.m.
Photo ID cards can be created for the following individuals that qualify for our Discount Fare:
- Senior age 62 and over (government issued photo ID required for proof of age).
- Individuals with disabilities; SacRT Disabled Discount Photo ID card application must be filled out by a qualifying physician listed on the application (if no other qualifying criteria/proof of disability are provided – please see the Discount Fare section of this website or call (916) 321-2877 for a list of documentation accepted).
- Students (grades K-12) must show proof of enrollment or be accompanied by a parent or guardian for a Student Photo ID card. Please be advised that students/youth 18 years old and younger can ride free on SacRT services with a valid, current-year school-issued photo ID card or RydeFreeRT card (visit rydefreert.com for more details). We recommend this SacRT issued Student Photo ID card for students who do not have a valid school ID or for older students/youth who may look older than 18 years of age.
Lost & Found
Phone: 916-321-2855
- Note: SacRT is not responsible for any items left on buses or light rail trains.
Customer Advocacy
Hours
Phone: 916-321-2877, Option #3, then Option #6
Email: customeradvocacy@sacrt.com
Online Feedback: Fill out the form
Monday through Friday: 8 a.m. to 5 p.m. (Closed weekends and most holidays)
Please provide detailed descriptions of your situation including what happened, when, where, and any relevant vehicle numbers.
Report a Problem
Emergency: Call 9-1-1
Non-Emergency: Report crimes or suspicious activity via the SacRT Police Safety and Security App.
Police Service Non-Emergency Line: (916) 556-0275
SacRT GO Paratransit Services
- Call: 916 321-BUSS (2877)
- Select: Option #2
- Reservations: Select option #2 again
Booking Information:
- Schedule: Up to two days prior to desired trip
- Deadline: 5 p.m. the day before
- Operates: Whenever Fixed Route Service or Light Rail service runs
To File a Claim
Submission Options:
Mail: Encouraged method.
In person (by appointment only): If you prefer to submit your claim in person, please contact the clerk of the board at 279-234-8382 to schedule an appointment for personal service
Mailing Address
Attn: Claims - Clerk to the Board
1102 Q Street, Suite 3000
Sacramento, CA 95811
Hours of Operation:
Mon - Fri: 8:00 a.m. to 5:00 p.m. (by phone)
Mon - Fri: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
Closed weekends and most holidays
For Service of Lawsuits & Subpoenas
Personal Service
Risk Department
1102 Q Street, Suite 3000
Sacramento, CA 95811
Mailing Address
Attn: Risk Department,
P.O. Box 2110,
Sacramento, CA 95812
Hours of Operation:
Mon - Fri: 8:00 a.m. to 5:00 p.m. (by phone)
Mon - Fri: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
Closed weekends and most holidays
Human Resources
2810 O Street,
Sacramento, CA 95816,
916-556-0298
Hours of Operation:
Monday - Friday: 8 a.m. to 5 p.m. (by phone)
Monday - Friday: 8 a.m. to 5 p.m. (in-person)
Closed weekends and most holidays.
Jobline 916-556-0297
To reach the Human Resources Department by mail:
Regional Transit, Attn: Human Resources Dept
PO Box 2110, Sacramento, CA 95812-2110
For More Information
Administrative Office
1102 Q Street, Suite 3000
Sacramento, CA 95811
(Accessible by Light Rail from the 13th Street Station)
Hours of Operation:
Monday - Friday: 8 a.m. to 5 p.m.
Main line: 916-321-2800
Media Inquiries
Public Records Request
Please submit all Public Records Act (PRA) requests for video by email rather than through the USPS, promptly after any incidents. Click here to request public records of the district or fill the online form in this link.
Expressive Activity
To request a copy of the application, click here to download the fillable form or fill it online in this link.
Title VI Information and Complaint Form
For more information on SacRT’s Title VI policy or access to a Title VI complaint form, click here.