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Customer Service & Sales Center
Visit Us
1225 R Street
Sacramento, CA 95811
(Adjacent to the 13th Street Station)
In-person hours:
Monday through Friday: 9 a.m. to 5 p.m.
Customer Service
For trip planning assistance and general SacRT Customer Service information
916-321-BUSS (2877)
Call Center Hours
- Monday - Friday: 6:30 a.m. to 6 p.m.
- Saturday and Sunday: 7 a.m. to 4 p.m.
Photo Identification Cards
1225 R Street
Sacramento, CA 95811
Monday - Friday: 9 a.m. to 5 p.m.
Photo ID cards can be created for the following individuals that qualify for our Discount Fare:
- Senior age 62 and over (government issued photo ID required for proof of age).
- Individuals with disabilities; SacRT Disabled Discount Photo ID card application must be filled out by a qualifying physician listed on the application (if no other qualifying criteria/proof of disability are provided – please see the Discount Fare section of this website or call (916) 321-2877 for a list of documentation accepted).
- Students (grades K-12) must show proof of enrollment or be accompanied by a parent or guardian for a Student Photo ID card. Please be advised that students/youth 18 years old and younger can ride free on SacRT services with a valid, current-year school-issued photo ID card or RydeFreeRT card (visit rydefreert.com for more details). We recommend this SacRT issued Student Photo ID card for students who do not have a valid school ID or for older students/youth who may look older than 18 years of age.
Lost & Found
Phone: 916-321-2855
- Note: SacRT is not responsible for any items left on buses or light rail trains.
Customer Advocacy
Hours
Phone: 916-321-2877, Option #3, then Option #6
Email: customeradvocacy@sacrt.com
Online Feedback: Fill out the form
Monday through Friday: 8 a.m. to 5 p.m. (Closed weekends and most holidays)
Please provide detailed descriptions of your situation including what happened, when, where, and any relevant vehicle numbers.
Report a Problem
Emergency: Call 9-1-1
Non-Emergency: Report crimes or suspicious activity via the SacRT Police Safety and Security App.
Police Service Non-Emergency Line: (916) 556-0275
SacRT GO Paratransit Services
For all information and services related to SacRT GO:
- Call: 916 321-BUSS (2877)
- Select: Option #2
- Reservations: Select option #2 again
Booking Information:
- Schedule: Up to two days prior to desired trip
- Deadline: 5 p.m. the day before
- Operates: Whenever Fixed Route Service or Light Rail service runs
To File a Claim
Submission Options:
Mail: Encouraged method.
In person (by appointment only): If you prefer to submit your claim in person, please contact the clerk of the board at 279-234-8382 to schedule an appointment for personal service
Attn: Claims - Clerk to the Board
1102 Q Street, Suite 3000
Sacramento, CA 95811
Hours of Operation:
Mon - Fri: 8:00 a.m. to 5:00 p.m. (by phone)
Mon - Fri: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
Closed weekends and most holidays
For Service of Lawsuits, Subpoenas & Wage Garnishments
Personal Service
Risk Department
1102 Q Street, Suite 3000
Sacramento, CA 95811
Mon - Fri: 8:00 a.m. to 5:00 p.m. (by phone) (916) 321-3803
Mon - Fri: 8:00 a.m. to 5:00 p.m. (in-person)
Closed weekends and most holidays
Mailing Address
Attn: Risk Department,
P.O. Box 2110,
Sacramento, CA 95812
Human Resources
2810 O Street,
Sacramento, CA 95816,
916-556-0298
Hours of Operation:
Monday - Friday: 8 a.m. to 5 p.m. (by phone)
Monday - Friday: 8 a.m. to 5 p.m. (in-person)
Closed weekends and most holidays.
Jobline 916-556-0297
To reach the Human Resources Department by mail:
Regional Transit, Attn: Human Resources Dept
PO Box 2110, Sacramento, CA 95812-2110
For More Information
Administrative Office
1102 Q Street, Suite 3000
Sacramento, CA 95811
(Accessible by Light Rail from the 13th Street Station)
Hours of Operation:
Monday - Friday: 8 a.m. to 5 p.m.
Main line: 916-321-2800
Media Inquiries
Public Records Request
Expressive Activity
To request a copy of the application, click here to download the fillable form or fill it online in this link. For questions about expressive activity, call Adam Green at (916) 556-0440.
Title VI Information and Complaint Form
For more information on SacRT’s Title VI policy or access to a Title VI complaint form, click here.