SacRT GO paratransit service is available while a regular fixed route or light rail service line is running. If either end of your trip starts or ends along an active bus route or light rail line, you can reserve a ride as late as 12:30AM or as early as 3:30AM.
Yes. We are currently doing testing on the app and hope to have it available soon.
Thank you for this comment. We appreciate any feedback we receive.
Currently that service is not available outside of Citrus Heights residents, this is an agreement with Roseville Paratransit since that location is in their jurisdiction. Transfers between Roseville Paratransit and SacRT GO are still available.
SacRT takes your safety seriously. If a SacRT Staff on the bus or the light rail line does not assist you, please feel free to contact our customer service line. Those messages get sent directly to our leadership team to address with the staff. When calling Customer Service, please be ready with details on the route or line that you are riding, the time of day, and the day of the week. This information is also provided to our Safety and Security team for follow-up.
SacRT GO has a 60-Ride Monthly Pass is for ADA service only. Full fare is required for additional ADA trips in excess of 60 during the calendar month (the pass is good for the calendar month). With the purchase of a monthly pass, an eligible paratransit client is also eligible to use SacRT Fixed Route, Paratransit, or SmaRT Ride for free.
SacRT follows CDC guidelines; we currently allow up to 25% of capacity in our vehicles.
If you experience an issue where you need assistance from Police Service while on the system, you can use our Alert SacRT App/or call 916-556-0150. First, we ask to alert any SacRT employee; if the staff member does not assist, you can call the above number. If true emergency, please call 911.
SacRT is continuing positive discussion with the City of Elk Grove regarding annexation of the City of Elk Grove’s Transit services, however there are a number of steps that will have to occur in order for the annexation to take place, including the approval of the annexation agreement by the City of Elk Grove and SacRT Governing bodies. We expect that the annexation agreement will be presented for approval by Spring of 2021. If this is approved and adopted by SacRT and the City of Elk Grove, the Transfer of Service will occur later in the year. For more information, please monitor our website for updates and items before the SacRT Board of Directors.
Part of the annexation of transit services includes regional trips for SacRT GO and E-Van riders.
SacRT, as a whole, is receiving funding under the new bill. We have received CARES Act funding. We are expecting funding from the Stimulus Round two, and if there is a round three, we anticipate funding as well. SacRT is anticipating using the losses in fare revenue and the additional cost for cleaning and staffing that we encountered during the COVID pandemic.
If you experience an issue where you need assistance from Police Service while on the system, you can use our Alert SacRT App/or call 916-556-0150. First, we ask to alert any SacRT employee; if the staff member does not assist, you can call the above number. If there is a true emergency, please call 911.
Yes. Sutter Health Park is currently in our Non-ADA zone. When they open, we will be providing rides there.
If you experience an issue where you need assistance from Police Service while on the system, you can use our Alert SacRT App/or call 916-556-0150. First, we ask to alert any SacRT employee; if the staff member does not assist, you can call the above number. If true emergency, please call 911.
SacRT is continuing positive discussion with the City of Elk Grove regarding annexation of the City of Elk Grove’s Transit services, however there are a number of steps that will have to occur in order for the annexation to take place, including the approval of the annexation agreement by the City of Elk Grove and SacRT Governing bodies. We expect that the annexation agreement will be presented for approval by Spring of 2021. If this is approved and adopted by SacRT and the City of Elk Grove, the Transfer of Service will occur later in the year. For more information, please monitor our website for updates and items before the SacRT Board of Directors.
Part of the annexation of transit services includes regional trips for SacRT GO and E-Van riders.
We have not put an expiration date on the coupons that were used prior to the transition to SacRT GO.
Yes. Since the light rail is running, that would make this a valid ride for SacRT GO.
Yes, however the students would be dropped off at designated stops outside the school property. Also, the student must be an eligible rider. They can start the eligibility process by calling (916) 321-2877, option 2, then option 1.
SacRT GO has a 60-Ride Monthly Pass for ADA service. Full fare is required for additional ADA trips in excess of 60 during the calendar month (the pass is good for the calendar month). This pass also allows the rider to utilize fixed route (bus), light rail, and SmaRT Ride for free.
Thank you for your comment. To explain what this comment is about, there is a feature where you, as the rider, can receive a text message to inform you of the ETA of your ride when it is approximately 5-20 minutes away. To receive this, you must first have a phone that receives multimedia messages, or SMS, and you would have to call our Reservations Call Center at (916) 321-2877, Option 2, then option 2, to inform your us that you would like to sign up for text alerts.
This is identified in the SacRT GO Rider’s guide; you may bring up to 3 small bags.
Drivers cannot make change. We encourage you to ride with exact fare or an alternative fare payment, like the single ride ticket or the monthly pass.
SacRT GO operates the same holiday and weekend hours as our fixed route and light rail services.
You may travel with a service animal such as a guide dog or canine companion. The use of a service animal must be identified at the time of your eligibility assessment. All service animals must follow SacRT rules. Service animals must remain in a sit or down position, unless doing so would inhibit it from performing its’ task. Any service animal who is not under the control of its’ handler will not be allowed to ride. Emotional support and therapy animals must follow the rules related to pets. Small pets and other non-service animals may be carried on paratransit service vehicles only in properly secured containers or carriers. You are responsible for loading and securing the containers in paratransit vehicles. Operators are not permitted to assist in carrying the animal carrier/container. Please tell the reservationist when you book trips that you will be traveling with a service animal.
This information is can be located in the SacRT GO Rider’s Guide as well as our website at https://www.sacrt.com/accessible
You can contact our reservations at (916) 321-2877, Option 2, then option 2 to make changes to your subscription rides.
SacRT GO’s reservations software is Ecolane.
No, SacRT GO’s fare is $5.00 for ADA or Non- ADA trips.
SacRT GO has an extensive Site Assessment program. Any new location that is not in our database or questionable location will go through the site assessment program to determine the safest place to board and disembark our passengers.
If he is in our system that he has an attendant, he may still ride with the attendant.
SacRT is actively looking for alternative electronic fare methods for the SacRT GO Service, being mindful of accessibility.
The Cal Expo site for the Sacramento County is a drive-in location only and the Kaiser site at Cal Expo is a standalone site that has not partnered with SacRT. We do have a special drop-off and pick-up location at Cal Expo for SacRT GO Paratransit Service customers. We are working closely with the county and partners to ensure transit services are as close as possible to different vaccination locations.
This is something we are currently working on.
Fares can be purchased at our Customer Service and Sales Center at 1225 R St. Also, fare can be purchased over the phone at (916) 321-2877, option 2 then option 4.
SacRT GO ADA service is available while a regular fixed route or light rail service line is running. ADA service is within 3/4 miles of the active route or light rail run.
When you call to reserve your ride, you will be given a 30-minute “pickup window” in which the vehicle will arrive. You will need to be ready at the beginning of your “pick-up window”. For example, if your negotiated “ready time” is 8:00 a.m., your 30-minute “pick-up window” is 8:00 a.m. to 8:30 a.m. You will need to be ready to board at 8:00 a.m. By being ready when the vehicle arrives, you help keep everyone’s trips on schedule.
SacRT is continuing positive discussions with the City of Elk Grove regarding annexation of City of Elk Grove transit services. However, there are a number of steps that will have to occur in order for an annexation to take place, including the approval of an annexation agreement by the City of Elk Grove and SacRT governing bodies. We expect that an annexation agreement will be presented for approval by spring 2021. If it is approved and adopted by SacRT and the City of Elk Grove, the transfer of service would occur later in the year. For more information, please monitor our website for updates and items before the SacRT Board of Directors.
At this time, we have no plans to change the mask requirement on transit. In fact, the Centers for Disease Control (CDC) recently issued a mandate for riders to wear a mask while riding public transit. We continue to follow guidance from Sacramento County Public Health and the CDC to keep our employees and riders safe and slow the spread of COVID-19.
The hour and a half time is there to allow for unforeseen delays, including traffic and in-climate weather, between the riders drop-off and return trip. This ensures that riders have time at their destination before the driver shows up for their return ride.
The schedule does not allow for us to reschedule rides on the same day they are to be taken.
A single ride is $5. A rider can pay using cash, a single ride ticket, or a monthly ADA Pass, which is $137.50. All fare media can be purchased at the Customer Service Sales Center on 1225 R St or calling the customer service line at (916) 321-2877, option 2 then option 4.
You may be picked up from a different location if the trip was initially scheduled to have a different pickup from the drop-off location.
Delta Shores is outside of SacRT’s service area.
The HART Program is a program that was provided by the City of Sacramento. We anticipate that when the City starts the program again, we can start accepting those rides again.
SacRT GO does not provide same-day service, however, if there is a need for same day service, other services like SmaRT Ride is available.
The bus will wait for you only if your return trip is the next trip on that “route”. The buses have a set route they must take to ensure that all other riders are provided the service.
SacRT is taking extraordinary measures to ensure the safety of our customers and our employees. Including fogging the vehicles daily and implementation of the No Mask, No Ride policy.
There were 22 participants at the 10:00AM Session
SacRT is actively working on the voice automation phone system and we appreciate your feedback.
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