SacRT Flex is a new transit option provided by SacRT which will begin service on January 2, 2025. It features a fleet of 11 accessible vans, available for eligible riders at a flat fare of $2.50. SacRT Flex will be operated by Via.

SacRT Flex introduces a new app and booking process. Riders can book trips up to two days in advance, and only advance bookings are available at launch. Same-day booking may be added in the future.

The service uses 11 specially branded vans, each designed for accessibility and ease of use, with a rear-entry wheelchair lift and seating for three passengers plus one wheelchair space. Riders needing booster seats for children are responsible for securing them.

Fares are $2.50 per trip. Payments can be made with cash or credit/debit through the app. SacRT Flex does not accept Connect Card or ZipPass.

SacRT Flex is available to: Low-Income Individuals (with CalFresh, CalWorks, Medi-Cal, or general assistance) Persons with Disabilities (including those with SacRT GO certification, a SacRT Disabled ID, SSI/SSDI, or a DMV disabled placard) Seniors (62+)

Eligible riders must pre-register to access the service. Early registration opens on December 2, 2024.

Yes, SacRT will prioritize pre-qualifying existing eligible riders.

Yes, one adult companion may accompany an eligible rider. The companion must pay an additional fare.

Children can ride free when accompanied by a parent or guardian. There’s no limit on child companions, as long as seating is available.

Yes, youths aged 13-17 can ride alone if they are registered under a low-income or qualified parent/guardian. They pay the standard $2.50 fare.

Yes, young children must be secured in a car seat provided by the accompanying parent or guardian.

Yes, service animals are welcome on SacRT Flex at no additional charge. They count as one seat in the vehicle.

Trips can be booked up to two days in advance and no later than 7 p.m. the day before.

Yes, you’ll receive notifications the evening before your trip at 8 p.m., then again 30 minutes, 5 minutes, and upon the vehicle’s arrival.

No. Riders are required to have exact fare only.

Once your trip is confirmed, you will be able to cancel or edit your reservation directly in the app by accessing the “scheduled ride” page. Cancellations can also be made by calling the support line, even on the day of the trip.

If you need to change your pickup time on the same day, you will be able to edit your reservation in the app, though it’s treated as a new request. Availability is not guaranteed, so if your new request cannot be accommodated, you may need to cancel or keep your original reservation.

When you request a pickup, the system checks for availability within a 2-hour window from your requested time. If a slot is available, you’ll be offered a 30-minute pickup window (e.g., 9:15–9:45). You must confirm this time to secure your trip, and you’ll receive a final confirmation at 8 pm the night before.

You can request a round trip, but confirmation for each trip is separate. Both trips may or may not be available, but you’ll have the option to accept the offered times for each trip.

On the day of your trip, you’ll receive a notification with your exact pickup time 30 minutes before the middle of your scheduled window (e.g., for a 9:15–9:45 window, you’ll get an update around 9 a.m. with the specific time).

Yes, you can place ride requests 365 days a year, via the app or phone. For Monday travel, the 2-day reservation window opens Saturday morning.

The service is curb-to-curb for SacRT Flex. For more information or assistance with registration, visit SacRT Flex webpage or contact our customer service at 916-321-BUSS (2877).