ENRespect the Ride: Rules, Roles, and Rider Responsibility
Respect the Ride: Know the Rules
SacRT is committed to providing a safe, clean, and respectful transit experience for everyone. That’s why certain behaviors are prohibited — and may result in a citation. Whether you’re a daily commuter or an occasional rider, knowing the rules helps keep our system running smoothly.
Enforcing the Rules
Transit Ambassadors are increasing enforcement efforts to help keep your ride safe, clean, and respectful.
Here are some of the most common violations that can result in a citation. These rules are enforced by Transit Ambassadors and SacRT staff to protect the safety and comfort of all riders.
- No Smoking or Vaping: Smoking and vaping are prohibited on all vehicles and at stations.
- No Eating or Drinking: Only spill-proof drinks are allowed. No food on board.
- No Loud Music or Noise: Use headphones and keep volume low.
- Fare Evasion: Always carry valid fare and show it when asked.
- Disruptive or Boisterous Behavior: Respect fellow riders and staff.
- Littering or Spitting: Keep our system clean — use trash bins.
- No Skateboarding or Biking on Platforms: Walk your wheels in stations and on platforms.
- Blocking Doors or Aisles: Allow others to board and exit safely.
- No Dangerous Items: Explosives, flammable liquids, or weapons are not allowed.
Did You Receive a Citation on SacRT?
If you received a citation while riding SacRT, please refer to the information printed on your ticket. This includes:
- Citation Number
- Date and Time of Citation
- Violation Details
- Payment or Contest Instructions
For questions or to resolve your citation, contact:
Carol Miller Justice Court
📍 Address: 301 Bicentennial Circle, Sacramento, CA 95826
📞 Phone: 916-875-7800
🌐 Website: www.saccourt.ca.gov
Frequently Asked Questions
You may be subject to a fine or required to appear in court, depending on the violation.
Yes. Instructions for contesting a citation are included on the notice you receive.
If you’re eligible for a discount fare but didn’t have proof at the time, you may have 72 hours to provide documentation.
Call SacRT Customer Service at 916-321-BUSS (2877).
What Transit Ambassadors Do
Transit Ambassadors are here to help — and to enforce the rules.
They:
- Check for valid fare
- Provide directions and rider assistance
- Monitor behavior and ensure safety
- Issue citations for violations
- Help de-escalate conflicts and connect riders with resources
They’re trained to support riders while maintaining a safe and respectful environment for all. Learn more about our Safety and Security program at sacrt.com/Safety.
Respect the Ride: Follow the 4-Bike Rule on Low-Floor Trains
To ensure safety and accessibility for all riders, SacRT enforces a maximum of four bicycles per low-floor light rail train car (S700 models), two per side.
These modern trains have designated bike areas, but space is limited. This rule helps prevent overcrowding and ensures access for riders using mobility devices, strollers, or carrying luggage.
What You Need to Know:
- Only 4 bikes allowed per low-floor train car (2 each side)
- If the bike area is full, please wait for the next train or move to another train car
- Transit Ambassadors are actively monitoring and enforcing this rule
- Look for the decals near the bike areas for guidance
Respect the Ride. Respect the Driver.
They’re more than just drivers — they’re the heart of our transit system.
At SacRT, our bus operators are parents, neighbors, mentors, and friends. Every day, they navigate our streets with care and professionalism, ensuring thousands of riders reach their destinations safely.
But their job isn’t always easy. Operators face challenges that go beyond the road — from fare disputes to safety concerns. That’s why SacRT is committed to protecting them and creating a culture of respect on board.
Our safety efforts include:
- Protective shields on buses
- Conflict resolution training
- Increased security presence
- Automated fare announcements
- Real-time camera monitoring
Let’s treat the people behind the wheel with the dignity they deserve.
Respect the Ride. Respect the Transit Ambassadors
They’re not just checking fares — they’re assisting riders!
SacRT’s Transit Ambassadors are a vital part of our rider experience. They provide directions, assist with validation of fare, and help ensure everyone feels safe and welcome on board. But more than that, they’re building trust, one rider at a time.
Watch the video: Respect the Ride – Transit Ambassadors Edition
We All Play a Role in Safety and Security
The “Respect the Ride” initiative aims to raise awareness about the vital role our bus operators and transit ambassadors play in keeping our region moving — and the importance of treating SacRT staff with respect to ensure a safe and positive experience for everyone on board.
They’re working hard every day to get you where you need to go—let’s keep them safe, together, and respect the ride!