ENSacRT GO
Paratransit Services
Notice to SacRT GO Riders: Expired Paper Tickets Still Accepted
SacRT GO is continuing to accept expired SacRT GO paper tickets as valid fare. If you have an expired ticket, you may still use it to board SacRT GO paratransit services.
If you encounter any issues or are told the ticket is not valid, please kindly ask the operator to check with Dispatch. All SacRT GO Dispatchers, Operators, and the UZURV team have been informed and instructed to honor expired tickets.
For questions or assistance, please contact SacRT Customer Service at 916-321-BUSS (2877).
Eligibility and Contact Information
- Riders must meet ADA requirements and complete our eligibility process. Visit sacrt.com/accessible to learn more and download your application.
- For reservations, dial 916-321-BUSS (2877) and select option #2, then option #2 again. Our dedicated team is available from 7 a.m. to 5 p.m. to assist you.
- Plan your trips with ease by scheduling up to two days in advance, with bookings accepted until 5 p.m. the day before.
- Enjoy SacRT GO's flexible hours, matching fixed route bus and light rail services.
New SacRT GO Mobile App Now Available
Get the App Today:
Desktop Portal
Login to the SacRT GO Customer Portal here.
For more information, click here.
For additional support or questions, contact our SacRT GO team at 916-321-BUSS (2877), Option 2, Option 2.
Additional Updates for SacRT GO
New Local Phone Number for Automated Trip Calls
As of November 2025, SacRT GO riders began receiving automated calls from a local Sacramento number: 916-800-6009.
This number is used to:
- Confirm trip details the night before your scheduled ride
- Notify you when your vehicle is approximately 15 minutes away
- Let you know when your vehicle has arrived
Note: This is not the number to call for ride reservations. To schedule a ride, call 916-321-BUSS (2877) and select option #2, then option #2 again.
We made this change based on rider feedback. Previously, calls came from a Michigan area code, which caused confusion and led some riders to block the number.
What's Staying the Same - UZURV
Nothing is changing with trips assigned to UZURV, our supplemental service provider. Riders scheduled with UZURV will continue to receive automated calls the night before their trip. If your trip is scheduled with UZURV, you will also continue to receive text message (SMS) updates about your trip status through the UZURV platform.
Important Notice for ZipPass Users
Highlights from the SacRT GO Open House
On April 18, 2026, SacRT hosted a SacRT GO Paratransit Open House to hear directly from riders about their experiences, concerns, and hopes for the future of our service. We appreciate everyone who joined us, asked questions, and shared valuable insights. Your input plays an essential role in shaping improvements to our technology, training, communication, and overall rider experience.
Below, we’ve included a video of the presentations from the event, along with a summary of some of the most common questions and topics discussed. Our goal is to keep riders informed, provide clear answers, and continue building a service that is reliable, safe, and easy to use.
Top Questions and Topics from the SacRT GO Event
The mobile app is being added as an additional tool to give riders more flexibility and convenience when managing their trips. Riders who choose to use the app will be able to book trips, view ride status updates, and see estimated pickup and drop-ff times in real time.
The customer portal is available to all riders who are able to reserve rides on a computer/laptop. Both the app and customer portal are optional and not required to use SacRT GO services. Riders will still be able to schedule trips by phone and continue using existing service options. The app is intended to improve communication and provide riders with better visibility into their trips.
Yes. The app will provide clearer estimates for pickup and drop-off times, along with ride status updates, so riders have better visibility into their trips and can plan their day with more confidence. However, travel times can still be affected by factors such as traffic, weather, road conditions, trip demand and the shared-ride nature of SacRT GO service.
SacRT Go is a share-ride service, which means your trip may include other passenger pickups and drop-offs along the way. The number of stops and total ride length depends on demand, scheduling, and location. We know this is important, andthe new system will give you better visibility into estimated stops and travel time before your trip begins.
Ride requests are made one to two days in advance. Same day service is not provided.
Yes. SacRT GO is a door–to–door service. In some cases, service may be provided as curb-to-curb due to safety considerations at the pick-up or drop-off location. If you’re unsure, our team can review your needs with you.
Riders in Natomas shared concerns about transfers and delays. SacRT GO is reviewing routing, operator coverage, and technology improvements to better support the area.
You can expect professionalism, safe driving, and clear communication. Drivers should:
- Focus on the road (no personal phone use)
- Use ADA securement areas properly
- Provide assistance when needed
- Treat every rider with courtesy and respect
If this is not your experience, please let us know, your feedback helps us improve.
Safety is our top priority. Vehicles with malfunctioning equipment should not be in service. If a lift fails during your ride, the driver will report it immediately so we can send assistance and address the issue as quickly as possible. In some cases, operators may manually assist with the lift based on the equipment type and safety procedures, but the vehicle will still be reported for maintenance review.
You can still call SacRT GO to book rides, check status, and get help. While our new mobile tool will add convenience, phone support will always remain available for riders who prefer it.
We are improving technology, driver training, and on–time performance to prevent missed connections. If you ever feel you were left behind unfairly, please report it, we take these concerns seriously and investigate each one.
get started with
Transit Connect Mobile Fare App for SacRT GO Riders
Follow our easy guide to download the Transit Connect app and start your journey towards hassle-free, paperless, and cashless commuting.
Step 1: Download the App
Available on the App Store
and Google Play
Step 2: Create an Account
Sign up using your email and
phone number.
Step 3: Setup Payment Method
Link your preferred
payment option.
Step 4: Purchase SacRT GO Ticket
Buy tickets in advance or for immediate use.
Step 5: Active Pass
Activate just before boarding the SacRT GO shuttle.
Step 6: Show Active Pass
Present to the bus operator or
fare inspection staff.
Services
ADA Paratransit Service:
ADA Paratransit Service ensures accessible transportation for eligible riders, offering curb-to-curb and door-to-door options as needed.Non-ADA Service Area:
A non-ADA service area trip is defined as a trip where both the origin and destination are not within 3/4 of a mile of an in-service fixed route bus route or light rail station.
Supplemental Services (UZURV):
To ensure the best service possible for our customers, SacRT partnered with an Adaptive Transportation Network Company called UZURV to provide additional support for SacRT GO Paratransit Service Customers.
UZURV independent contractor drivers operate regular passenger vehicles to provide SacRT GO customers door-to-door service.
Vehicles are marked with a UZURV sticker decal on the front window.
Supplemental Services (Via):
Beginning October 28, 2026, Via will replace UZURV as SacRT GO’s supplemental service provider.
Via drivers provide additional support for SacRT GO customers through door-to-door service using approved passenger vehicles, including sedans, SUVs and wheelchair-accessible vehicles.
Some Via vehicles can accommodate wheelchair riders and other mobility devices, providing additional options for supplemental trips when an accessible vehicle is needed. Riders cannot specifically request Via; supplemental trips are assigned through the SacRT GO reservation process.
Via vehicles providing SacRT GO trips will display a Via decal on the front window and an official SacRT GO decal.
Supplemental Service Provider Change
Beginning October 28, 2026, Via will replace UZURV as SacRT GO’s supplemental service provider.
SacRT is transitioning to Via to provide additional transportation options for SacRT GO Paratransit Service customers.
What You Can Expect
Via drivers will provide supplemental trips for SacRT GO customers using approved passenger vehicles, including sedans, SUVs and wheelchair-accessible vehicles.
More-accessible wheelchair options: Some Via vehicles can accommodate wheelchair riders and other mobility devices. This means Via may be an option for supplemental trips when an accessible vehicle is needed. Riders cannot specifically request Via; trips will continue to be scheduled through SacRT GO.
Via drivers will provide door-to-door service based on each customer’s travel needs. Via vehicles providing SacRT GO trips will display a Via decal on the front window and an
Your SacRT GO Service Is Not Changing
The primary change you may notice is that some supplemental trips will be provided by Via drivers and vehicles instead of UZURV.
Ride Notifications
For each scheduled trip, riders will receive notifications by text message or phone call with important ride information, including:
- A ride reminder the day before the trip at approximately 7 p.m.
- A notification when the vehicle is approximately 15 minutes away, based on real-time traffic and driver location.
- A notification when the vehicle is approximately 5 minutes away.
- A notification when the vehicle has arrived.
- If a rider does not meet the vehicle after the driver has knocked on the door and called, a notification will be sent letting the rider know the driver had to leave.
For more information contact the SacRT GO customer service team at 916-321-2877, option 3, then option 0.
Fares
Single Ride Fare (one-way trip)
- ADA SERVICE :
- $5.00
- NON-ADA SERVICE :
- $5.00
ADA 60-ride Monthly Pass
- ADA SERVICE :
- $137.50
- NON-ADA SERVICE :
- Not available
Companion
- ADA SERVICE :
- $5.00
- NON-ADA SERVICE :
- $5.00
Personal Care Attendant (PCA)
- ADA SERVICE :
- Free
- NON-ADA SERVICE :
- Free
Children Under Age 5
- ADA SERVICE :
- Free
- NON-ADA SERVICE :
- Free