SacRT GO Paratransit Services

Due to a nationwide driver shortage, we are likely to experience service delays throughout the SacRT GO system. You may experience lower wait times when traveling outside the popular trip times. Please talk to a reservationist if you have some flexibility in your trip. Thank you for your patience and understanding.

For all information and services related to SacRT GO call 916 321-BUSS (2877), select option #2, for Reservations select option #2 again. The reservations line is open from 8:00 a.m. to 5:00 p.m.

The Sacramento Regional Transit District (SacRT) began operating paratransit services on Sunday, June 28, 2020. The service is called SacRT GO Paratransit Services.

Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5:00 p.m. the day before.

SacRT GO will operate whenever the Fixed Route Service or Light Rail service operates depending on the routes. Currently, the service can start as early 4:30 a.m. to 1:00 a.m. (Blue Line).

All previous policies for ADA paratransit service and Non-ADA service remain in effect, SacRT GO is providing both services.

Planning your SacRT GO Trip with the New SacRT GO Mobile App 

The SacRT GO Paratransit Mobile App is now available. The app can be downloaded in the App Store for iPhone users and on Google Play for Android users.  

Once downloaded, please contact SacRT GO Reservations at 916-321-BUSS (2877), option 2, then option 2 again, to activate your account. 

Use the new SacRT GO mobile app to request a ride, manage your trips, view trip details and get real-time updates about your scheduled trips all from the convenience of your smartphone.  

Download the SacRT GO Mobile App here: 

App Store: https://apps.apple.com/us/app/sacrt-go-paratransit-service/id1541586735 

Google Play: https://play.google.com/store/apps/details?id=com.ecolane.sacrt.app 

Please note: Riders can only book rides on the new mobile app during regular SacRT Go reservation hours, Monday-Sunday 8 a.m. to 5 p.m.  

For help setting up your account, click here.

For questions or additional assistance, please contact SacRT at 916-321-BUSS (2877) 

SacRT GO Safety Precautions

SacRT is taking all necessary precautions against COVID-19, including providing personal protective equipment (PPEs) to our staff and requiring all SacRT employees to wear face masks; we are also regularly sanitizing all of our vehicles. To comply with the California Department of Public Health’s guidance on requiring face coverings or masks on public transportation, SacRT is now requiring masks or face coverings be worn while riding any SacRT vehicle, including SacRT GO paratransit services vehicles.

The state mandate exempts people with a medical, mental health or developmental disability that prevents them from wearing a face covering or mask. A face covering or mask is also not required for the hearing impaired or those communicating with them.

To help promote the use of face coverings and masks, SacRT is currently handing out masks, donated by the Federal Transportation Administration, at the Customer Service and Sales Center to customers that request one. SacRT GO staff will also have masks available on all SacRT GO vehicles.

SacRT Go Service

The only change to ADA paratransit service is that SacRT isoperating the service directly, instead of contracting it to Paratransit Inc. (PI). SacRT’s ADA paratransit service team include many of the same drivers and reservationists that were employed by PI. Service levels will not change and fare will not increase.

SacRT’s focus is on working with our partners in the disability, elderly and transit communities to develop and operate an ADA paratransit service model that complements our accessible transit system and meets the mobility needs of all members of our community.

SacRT Go Fares

SacRT has improved the fares for paratransit service by adding free SacRT fixed route access with the purchase of a SacRT GO ADA 60-ride monthly pass for $137.50. In addition to being a better value for our customers, the 60-ride monthly pass is completely electronic and handled by SacRT utilizing our dispatching software, Ecolane. A Reservation Specialist will have access to verify a riders monthly pass and book ADA trips. They can also provide the remaining balance of trips for the month. Single ride paper tickets for SacRT GO service are also available for purchase. All single ride ADA and Non-ADA trips are $5.00 per trip.

All fare media purchased prior to June 28,2020 will be accepted; however, the 44-ride pass has been discontinued.

FARE MEDIA ADA SERVICE NON-ADA SERVICE
Single Ride Fare (one-way trip) $5.00 $5.00
ADA 60-ride Monthly Pass $137.50 Not available
Companion $5.00 $5.00
Personal Care Attendant (PCA) Free Free
Children Under Age 5 Free Free
44-Ride Monthly Pass Discontinued Not available

SacRT Go Open Houses

SacRT held a series of open houses in January 2020 to explain the transition to current riders and answer questions.

Recordings of the SacRT GO Virtual Open Houses are available in the YouTube links below:

  • Thursday, June 18, 2020, 4:00 p.m. to 6:00 p.m. YouTube Link
  • Friday, June 19, 2020, 10:00 a.m. to 12:00 p.m. YouTube Link

For more information, contact SacRT’s Accessible Services Department at 916-321-BUSS (2877) or email paratransit@sacrt.com.

SacRT’s Letter to current ADA Paratransit Service riders

Click here for frequently asked questions

SacRT GO Rider’s Guide

For more information on how to become eligible and how to request a ride please view the SacRT GO Rider’s Guide.

Spanish version (Español)

View a map of the SacRT GO service area

ADA service is within ¾ mile of an active bus route or Light Rail station, SacRT GO will also provide service within the SacRT service area that is beyond these minimum requirements.

(click the map below to expand)