SacRT GO Paratransit Services

Sacramento Regional Transit (SacRT) terminated its contract with Paratransit, Inc. (PI) to provide paratransit services for elderly and disabled residents, including services that fulfill SacRT’s federal obligations under the Americans with Disabilities Act (ADA). The contract expired on June 30, 2019 and after several months of discussions, both organizations agreed to transition the provision of these services back to SacRT.

SacRT will begin taking over the operating paratransit service on Sunday, June 28, 2020. The new service will be called SacRT GO Paratransit Services.

The only change to future ADA paratransit service is that SacRT will operate the service directly, instead of contracting it to PI. SacRT’s ADA paratransit service team will include many of the same drivers and reservationists that are currently employed by PI. Current service levels will not change and fare will not increase.

Due to changes occurring in the transportation sector, SacRT believes that it is well positioned to leverage technology and other innovations, such as our SmaRT Ride microtransit on-demand bus service, as part of future paratransit services. SacRT’s focus is on working with our partners in the disability, elderly and transit communities to develop and operate an ADA paratransit service model that complements our accessible transit system and meets the mobility needs of all members of our community.

SacRT held a series of open houses in January 2020 to explain the transition to current riders and answer questions. SacRT will hold additional open houses leading up to the June 2020 service transition. Please check back for details.

For more information, contact SacRT’s Accessible Services Department at 916-557-4685 or email paratransit@sacrt.com.

SacRT’s Letter to current ADA Paratransit Service riders

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