SacRT GO Paratransit Services

SacRT GO Paratransit Services

If you have some flexibility with your SacRT GO trip, please let a reservationist know. Riders may experience lower wait times when traveling outside the popular trip times. SacRT GO continues to experience the impact of the nationwide driver shortage. We appreciate your patience and understanding.


Riders must meet the ADA eligibility requirements to qualify and must complete an eligibility process in advance with SacRT, to determine if the applicant qualifies for ADA paratransit service. For more information on this process, and to download the application, please visit sacrt.com/accessible.
For all information and services related to SacRT GO call 916 321-BUSS (2877), select option #2, for Reservations select option #2 again. The reservations line is open from 7 a.m. to 5 p.m.
Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5 p.m. the day before.
SacRT GO will operate whenever the Fixed Route Service or Light Rail service operates depending on the routes. Currently, the service can start as early 4:30 a.m. to 1 a.m. (Blue Line).
All previous policies for ADA paratransit service and Non-ADA service remain in effect, SacRT GO is providing both services.

 SacRT GO Open Houses in March 2024

SacRT is hosting a virtual open house on Friday, March 22 and an in-person open house on Saturday, March 23, 2024 for SacRT GO paratransit services riders.

Virtual Open House:
Friday, March 22, 2024 at 10 a.m. – 11:30 a.m.
The link to the Zoom meeting follows:

Web Link (Zoom): https://us02web.zoom.us/j/9165560238
Meeting ID: 916 556 0238

One tap mobile:
+16694449171,,9165560238# US
+16699006833,,9165560238# US (San Jose)

In-Person Open House:
Saturday, March 23, 2024 at 1 p.m. – 3 p.m.
Citrus Heights Community Center
6300 Fountain Square Dr, Citrus Heights, CA 95621
(Bus Route 1)
Refreshments will be provided

Riders can learn more about the following topics during the SacRT GO Open House:

  • SacRT Mobility Advisory Council (MAC) Executive Committee Presentation
  • SacRT Overview of Customer Satisfaction (Commendations, Complaints and Feedback) Process
  • SacRT Supplemental Services Provider (UZURV) Overview of Customer Satisfaction Process
  • Question and Answer Session

Persons seeking an alternative format or sign language interpreting assistance, please contact the Accessible Services at 916-321-BUSS (2877) Option 2, then Option 1 by at least Wednesday, March 20 at 1 p.m. (72 hours in advance).

To provide a welcoming environment for all SacRT GO participants, including those with perfume and chemical sensitivities, SacRT kindly requests that, to the extent possible, attendees refrain from wearing scented products.

 


Planning your SacRT GO Trip with the New SacRT GO Mobile App 

The SacRT GO Paratransit Mobile App is now available. The app can be downloaded in the App Store for iPhone users and on Google Play for Android users.  

Once downloaded, please contact SacRT GO Reservations at 916-321-BUSS (2877), option 2, then option 2 again, to activate your account. 

Use the new SacRT GO mobile app to request a ride, manage your trips, view trip details and get real-time updates about your scheduled trips all from the convenience of your smartphone.  


Download the SacRT GO Mobile App here: 

App Store: https://apps.apple.com/us/app/sacrt-go-paratransit-service/id1541586735 

Google Play: https://play.google.com/store/apps/details?id=com.ecolane.sacrt.app 

Please note: Riders can only book rides on the new mobile app during regular SacRT Go reservation hours, Monday-Sunday 8 a.m. to 5 p.m.  

For help setting up your account, click here.

For questions or additional assistance, please contact SacRT at 916-321-BUSS (2877) 


SacRT Adds Supplemental Services to SacRT GO Paratransit Services

To ensure the best service possible for our customers, SacRT partnered with an Adaptive Transportation Network Company called UZURV to provide additional support for SacRT GO Paratransit Service customers. The partnership began on Tuesday, April 19, 2022.

UZURV independent contractor drivers will operate regular passenger vehicles to provide SacRT GO customers door-to-door service.  Vehicles are marked with a UZURV sticker decal on the front window and a SacRT GO magnet on the passenger side door.

Note: Starting September 11, 2023, UZURV vehicles are using a SacRT GO decal on the front window.

Learn more at sacrt.com/UZURV.


ZipPass Mobile Fare App for SacRT GO 

SacRT’s ZipPass mobile app for fare payment will be available for SacRT GO customers starting Tuesday, February 15, 2022.

Download ZipPass to purchase fare directly from your smart phone.

To use ZipPass on SacRT GO, simply flash your active pass to the operator when boarding the vehicle.

Download the free app from the App Store or Google Play


Step-by-step guide for using ZipPass on SacRT GO

Step 1: Download the ZipPass app

Step 2: Create an account

Step 3: Set up payment method

Step 4: Purchase SacRT GO ticket

Step 5: Active Pass just before you board the SacRT GO shuttle

Step 6:  Show Active Pass to SacRT GO driver

 

SacRT Go Service

The only change to ADA paratransit service is that SacRT is operating the service directly, instead of contracting it to Paratransit Inc. (PI). SacRT’s ADA paratransit service team include many of the same drivers and reservationists that were employed by PI. Service levels will not change and fare will not increase.

SacRT’s focus is on working with our partners in the disability, elderly and transit communities to develop and operate an ADA paratransit service model that complements our accessible transit system and meets the mobility needs of all members of our community.


SacRT Go Fares

SacRT has improved the fares for paratransit service by adding free SacRT fixed route access with the purchase of a SacRT GO ADA 60-ride monthly pass for $137.50. In addition to being a better value for our customers, the 60-ride monthly pass is completely electronic and handled by SacRT utilizing our dispatching software, Ecolane. A Reservation Specialist will have access to verify a riders monthly pass and book ADA trips. They can also provide the remaining balance of trips for the month. Single ride paper tickets for SacRT GO service are also available for purchase. All single ride ADA and Non-ADA trips are $5.00 per trip.

All fare media purchased prior to June 28,2020 will be accepted; however, the 44-ride pass has been discontinued.

FARE MEDIA ADA SERVICE NON-ADA SERVICE
Single Ride Fare (one-way trip) $5.00 $5.00
ADA 60-ride Monthly Pass $137.50 Not available
Companion $5.00 $5.00
Personal Care Attendant (PCA) Free Free
Children Under Age 5 Free Free
44-Ride Monthly Pass Discontinued Not available

SacRT GO Open Houses in April and October 2023

SacRT held an in-person and virtual Open House for SacRT GO paratransit riders on April 29, 2023 and October 13 and 14. Representatives from Accessible Services, Bus Operations, Bus Maintenance, Marketing, Safety & Security, and Light Rail were in attendance.

Recording of the Question-and-Answer Session during the April 2023 Open House

 

Past SacRT Go Open Houses

SacRT held a series of open houses in June 2020 to explain the transition to current riders and answer questions.

Recordings of the SacRT GO Virtual Open Houses are available in the YouTube links below:

Thursday, June 18, 2020, 4 p.m. to 6 p.m. YouTube Link

Friday, June 19, 2020, 10 a.m. to 12 p.m. YouTube Link

For more information, contact SacRT’s Accessible Services Department at 916-321-BUSS (2877) or email paratransit@sacrt.com.

SacRT’s Letter to current ADA Paratransit Service riders

Click here for frequently asked questions


SacRT GO Rider’s Guide

The SacRT GO Rider’s Guide is in the process of being revised. A new version will be posted soon. If you have any questions in the meantime, please call 916-321-BUSS (2877).


View a map of the SacRT GO service area

ADA service is within ¾ mile of an active bus route or Light Rail station, SacRT GO will also provide service within the SacRT service area that is beyond these minimum requirements.

(click the map below to expand)

 
 

SacRT GO Communications

SacRT GO Rider Alert – March 25, 2022